Terms of Use & Registration
To use the Store, it is necessary for the Customer to have an information and communications technology device with access to the Internet, a correctly configured web browser in the current or previous version: Microsoft Internet Explorer, Mozilla Firefox, Google Chrome, Firefox, Safari or Opera, as well as an active and properly configured e-mail account.
The use of the Store takes place by introducing the content.
The management of the Customer's orders takes place via the Customer account. Using the Customer account is possible after its creation, using the correct login and password. In order to use the Customer Account, it is required to log in with a password.
The creation of a Customer account takes place through voluntary Registration, consisting in completing and sending the Seller the registration form, which is available in the area of the Store's website.
Filling out the registration form consists in filling in all mandatory and possibly optional fields of the form, using true, complete and customer-related data, in particular Customer contact data.
Before sending the registration form, by checking its appropriate box, the Customer should declare that:
- consents to the processing of his personal data provided in the registration form for the purpose of providing Electronic Services by the Seller,
- has read the Regulations and accepts their provisions.
Sending the registration form consists in sending it to the Seller via the Store, using the appropriate functionality in the area of the registration form.
§ Providing free Electronic services
The Seller provides the following free Electronic services for Customers:
providing a contact form,
providing an order form,
introduction of an opinion about the Product,
maintaining a Customer account,
Newsletter,
Product recommendation,
adding the Product to your favorites.
The contract for the provision of the contact form service is concluded for a definite period of time when the contact form starts to be used and is terminated when the Customer uses it or fails to do so. The subject of this Agreement is to provide the contact form on the Store's website in order to send a message to the Seller.
The contract for the provision of the order form service is concluded for a definite period of time at the start of using the order form and is terminated when the order is placed or the Customer fails to submit it. The subject of this Agreement is to provide the order form on the Store's website in order to send the order to the Seller.
The contract for the provision of the service of entering opinions about the Product is concluded for a definite period of time at the start of using the form for entering the opinion about the Product and is terminated when the Customer uses it or abandons this activity. The subject of this Agreement is to provide an opinion form about the Product for the purpose of its introduction. The contract prohibits the Customer from posting illegal content, violating good manners, detrimental to the interests of the Seller or the provisions of the Regulations, and takes into account the Seller's right to moderate the entered opinions if they violate the provisions of the Regulations.
The contract for the provision of the Customer account service is concluded for an indefinite period at the time of Customer account registration. The subject of this Agreement is to provide a panel for managing the Customer's orders.
The contract for the provision of the Newsletter service is concluded for an indefinite period when the Customer receives the confirmation of the conclusion of the Agreement for the provision of the Newsletter service by the Seller to the e-mail address. The service is ordered by the Customer using the appropriate Newsletter activation field in the registration form or in another form provided by the Seller on the Store's website. The subject of this Agreement is the provision of the Seller to the Customer, consisting in sending to the e-mail address messages containing information about the Products or Electronic services provided by the Seller.
The contract for the provision of the Product Recommendations service is concluded for a definite period of time at the start of using the Product Recommendation form and is terminated when the Customer uses it or fails to do so. The scope of this Agreement includes providing the Product recommendation form in order to send a message about the Product to a third party indicated by the Customer.
The contract for adding a Product to your favorites is concluded for a definite period of time when you start using the option to add a Product to your favorites and is terminated when the Customer uses it or abandons this action. To conclude the Agreement, it is required to log in to the Customer account. The scope of this Agreement includes the provision of the so-called adding the Product to your favorites, i.e. temporarily saving the Product in the memory of the Customer account.
The contract for the provision of a free Electronic service may be terminated by the Customer or the Seller without giving a reason and at any time, using the functionalities included in the Regulations or by e-mail sent to the e-mail address included in the Seller's Contact Details.
§ Orders
Orders for Products can be placed via the Store's website 7 days a week, 24 hours a day, using the Cart function. After completing the list of Product orders, in the Basket area, the Customer proceeds to the order.
If the Customer is a logged-in holder of a Customer Account, he proceeds to the next stage of placing the order as a logged-in Customer.
If the Customer is not a logged-in holder of the Customer Account, the Customer chooses the method of placing the order by using the button:
"Create an account" using the Customer Account that will be registered. Then the customer registers the customer account and uses it to proceed to the next stage of placing the order.
"Log in" using your Customer Account. Then the customer goes to the next stage of placing the order.
After choosing the method of placing the order, the Customer provides:
Data necessary to issue an invoice,
delivery information, including the Delivery address,
the method of Product Delivery by selecting the appropriate Delivery option,
method of payment, by selecting the appropriate payment option.
Placing an order is preceded by the Customer receives, by displaying in the Cart area, information about the total price for the order, including taxes and related costs, in particular the costs of Delivery and payment.
Placing an order may take place by using the "I confirm purchase" field in the Cart and is tantamount to the Customer submitting an offer to the Seller to conclude a Sales agreement for the Products included in the order.
Before sending the order form, by checking its appropriate box, the Customer should declare that he has read the Regulations and accepts its provisions.
The placed order may be changed by the Customer until the Seller receives information about the shipment.
Changing the order may include its cancellation, partial cancellation, extension with additional Products, change of the Delivery address.
The Seller shall immediately inform the Customer about the impossibility of executing the order in the event of any circumstances causing it. This information is provided by phone or electronically, using the Customer's Contact Details. The information may include the following methods of order modification:
cancellation of the part that is impossible to execute, which results in the conversion of the value of the order,
dividing the Products to be Delivered into a part for which Delivery is possible and a part that will be Delivered at a later date, which does not result in the conversion of the value of the order,
cancellation of the order in its entirety, which results in the cancellation of the value of the order.
Confirmation of the order is accepted by the Seller sending an e-mail to the e-mail address provided in the Customer's Contact Details. Confirmation of the order is tantamount to acceptance by the Seller of the offer to conclude a Sales Agreement submitted by the Customer.
§ Sale
The Seller provides the Customers with the service of selling Products at a distance, via the Store.
The subject of the Sales Agreement includes the Seller's obligation to transfer the ownership of the Products to the Customer and release them, and the Customer's obligation to collect the Products and pay the Seller the price of the Products.
The Seller reserves the right to conduct promotional campaigns consisting in reducing the Product price until a specified date or until the stock of Products subject to promotion is exhausted.
By concluding the Sales Agreement, the Seller undertakes to provide the Customer with Products without defects.
The Sales Agreement is concluded upon confirmation of the Customer's order acceptance by the Seller.
The release of the Products for delivery takes place immediately and usually within 1 workday.
The time of delivery of the Products may change in the event of a change of the order by the Customer.
The Products are released when the Customer selects the Delivery option, via the Carrier, to the address provided by the Customer,
The release of the Products for delivery takes place not earlier than after the payment by the Customer.
The Seller confirms the release of the Products to the Carrier for Delivery to the address provided by the Customer when placing the order, by sending an e-mail to the Customer's e-mail address.
The risk of accidental loss or damage to the item passes to the Consumer as soon as it is delivered to the Consumer.
The delivered parcel should be examined by the Customer in the presence of the Carrier. If it is found that the shipment is damaged, the Customer has the right to request a proper report.
§ Payment
The value of the payment for the Sale is determined on the basis of the Product price list available on the Seller's website at the time of ordering the Product. The prices available on the Store's website for a given Product are gross prices in Polish zlotys and include VAT, but do not include the costs of Product delivery and the costs of the selected payment method.
The costs of the transaction and Product delivery are borne by the Customer.
The total price of the order, visible in the Cart area before placing the order and after selecting the method of Product delivery and payment, includes the price for the ordered Products together with tax duties and all related costs, in particular Delivery and transaction costs. The total price of the order is binding for the Seller and the Customer.
The Store enables the following payment methods for the provided Sales Services:
by transfer to the Store's bank account,
by transfer using the External Payment System,
cash on delivery, cash on delivery from the Carrier.
5. The payment deadline is the moment the Product is released for delivery.
The invoice or VAT invoice for the Sales Service is attached to the Products that are subject to issue or sent by e-mail to the Customer's e-mail address, depending on the Customer's will.
The Customer who makes the payment for the product agrees to receive an electronic invoice.
The cash refund by the Seller takes place immediately, no later than within 14 days from the date of the cause, in the case of:
withdrawal from the Agreement by the Consumer,
the Customer's resignation from the order or part of the order paid before implementation,
the Seller recognizes the claim covered by the complaint in whole or in part, based on generally applicable provisions.
The cash refund is made using the same payment method that was used by the customer in the original transaction, unless he agrees to a different solution that does not involve any costs for him.
The Seller is not obliged to reimburse the additional costs of Product Delivery incurred by the Customer, if the Customer has chosen a method of Product Delivery other than the cheapest standard Delivery method offered by the Seller.
§7 Complaints and guarantees
Complaints may be submitted in writing, by traditional mail, to the address indicated in the Seller's Contact details, using the form, the template of which is attached to the Regulations, posted on the Store's website and available for download.
For Bosch products, please download and fill out two forms (failure to comply with the above and failure to fill in the appropriate forms will result in the rejection of the complaint due to the requirement of the manufacturer - guarantor) files for download here: file 1, file 2
The Buyer has the right to submit a complaint within the time limits specified in the provisions of the Civil Code.
The complaint should contain a description of the problem and the Customer's personal data, including contact details and address details of the Customer, and a request for a method of bringing the Product into compliance with the sales contract or a declaration of a price reduction or withdrawal from the sales contract. Proof of purchase must be attached to the complaint.
The seller recognizes complaints within 14 days from the date of notification. In the content of the complaint, it is recommended to provide the Customer's contact details, which will be used to answer the complaint and conduct related correspondence.
If the complaint relates to the Product, in order for the complaint to be considered by the Seller, the Customer should deliver or send the Product under the complaint to the Seller's address.
Complaints may be submitted under the warranty for defects in Products covered by the Sales Agreement and other Electronic Services.
If the Product has a defect, the Customer may request the replacement of the Product with a defect free, removal of the defect, or reduction of its price, and if this is not possible, he may then withdraw from the sales contract. The Seller is obliged to replace the defective Product with a Product free from defects or remove the defect within a reasonable time without undue inconvenience to the Customer. The reduced price should remain in such proportion to the price resulting from the contract in which the value of the Product with the defect remains to the value of the Product without the defect. The customer may not withdraw from the contract if the defect of the Product is irrelevant.
The Seller may refuse customer satisfaction with a specific request of the Customer, if it is impossible to bring the defective Product into compliance with the Agreement in the manner chosen by the Customer or would require excessive costs compared to the other possible method of compliance with the Agreement, subject to reservations and on the terms set out in the relevant provisions of the Code. Civil.
If the Client is not a Consumer, the Seller may refuse to replace the Product with a Product free from defects or to remove the defect also when the costs of compensating this obligation exceed the price of the Product sold.
If the Product has a defect, the Customer may submit a declaration of price reduction or withdrawal from the Agreement, unless the Seller immediately and without undue inconvenience to the Customer replaces the defective Product with a Product free from defects or removes the defect. This limitation does not apply if the Product has already been replaced or repaired by the Seller or the Seller has not satisfied the obligation to replace the Product with a Product free from defects or to remove the defect.
The Consumer may, instead of the removal of the defect proposed by the Seller, demand that the Product be replaced with a defect free, or instead of replacing the Product, demand that the defect be removed unless it is impossible to bring the Product into compliance with the Agreement in the manner chosen by the Consumer or would require excessive costs compared to the method proposed by the Seller. When assessing the excess of costs, the value of the Product free from defects, the type and significance of the defect found is taken into account, as well as the inconvenience to which the Consumer would otherwise be exposed.
The reduced price referred to in points 10 and 11 above should remain in the proportion to the price resulting from the Agreement in which the value of the defective Product is equal to the value of the Product without a defect.
The consumer has the option of extrajudicial means of dealing with complaints and assertion of claims:
submitting an application for resolving a dispute arising from the concluded Sales Agreement to a permanent amicable consumer court operating at the Trade Inspection,
applying for the initiation of mediation proceedings on the amicable settlement of the dispute between the Consumer and the Seller to the proper inspector of the Trade Inspection,
using the help of a local or municipal consumer ombudsman or a social organization whose statutory tasks include consumer protection.
The Buyer may search for more detailed information on out-of-court complaints and redress procedures on the website http://uokik.gov.pl.
The products may be covered by the manufacturer's or distributor's guarantee. In this case, the Customer is entitled to advertise the Product using the warranty rights by making a complaint to the guarantor. Filing a complaint to the guarantor may be made through the Seller or directly to the guarantor.
The customer may realise the rights under the guarantee for physical defects of things, regardless of the rights resulting from the guarantee.
The Seller is liable under the warranty if a physical defect is found within two years from the date of delivery of the Product to the Customer. The claim for the removal of the defect or replacement of the Product with a product free from defects expires after one year from the date of finding the defect, however, in the case of an Order placed by a Consumer - the period of limitation may not end before the expiry of the period referred to in the first sentence.
Parts and components bought in our store are intended for professional assembly in specialized tuning workshops. TUNING AND SPORT CAR SPARE PARTS LLC is not responsible for losses resulting from incorrect assembly and hidden defects of sold components.
In the event of a justified defect in the goods, TUNING AND SPORT CAR SPARE PARTS LLC may replace the goods with a new one, but does not bear the costs related to the failure.
Parts sold by TUNING AND SPORT CAR SPARE PARTS LLC are intended only for sports cars that run only on dedicated race tracks (not intended for road traffic). If it is found that the Product was used in a different way than in accordance with its intended use, the Seller has the right to refuse to accept the complaint.
